What is your return policy?
If you are not fully satisfied with an item then you may return or exchange it within 30 days of purchase. After the initial 30 day period has expired, we will accept items that are in original packaging and condition. A 10% restocking fee will apply. We do not accept returns that are more than 90 days of purchase. The only exception is personalized items and custom designs. Because they are not resalable, we cannot accept returns or exchanges for any reason except our error. Please see our personalization terms for more information.
How do I make a return?
Returns should be sent to ThreadArt.com, Return Dept., 14439 Medical Complex Dr. Tomball, TX 77377. Please include a copy of your original sales receipt and reason for return with your package. We suggest that you send with tracking information and proof of delivery. ThreadArt cannot be responsible for packages lost in transit. Original merchandise must be received by ThreadArt before a refund can be processed. We do not refund shipping and handling charges unless the item was damaged or incorrect. Actual shipping costs will be deducted from invoices that qualified for a free shipping offer.
Refunds will be processed to the proper credit card account within 7-10 days.
What is your exchange policy?
Exchanges should be made within 30 days of purchase. If you would like to exchange an item for a different one, return to ThreadArt Return Dept, 14439 Medical Complex Dr. Tomball, TX 77377. Please include a copy of your original sales receipt, contact information, and exchange information with your package. We suggest that you send with tracking information and proof of delivery. ThreadArt cannot be responsible for packages lost in transit. Original merchandise must be received by ThreadArt before an exchange can be processed. Additional shipping charges will be applied to your order. Personalized and custom items cannot be exchanged.
What if the color is not what I wanted?
We have tried our best to accurately display the colors of our products on our site. Actual colors that you see will depend on your monitor. We cannot guarantee that your monitor's display will accurately reflect the colors of our products. Please call to request a swatch if you need exact color matching. You may return an item if it is not the color you need. We do not refund shipping and handling charges for color reasons.